Customer Service Representative - State Farm Agent Team Member
Eagle River, AK
Customer Service Representative - State Farm Agent Team Member
Full Time • Eagle River, AK
ROLE DESCRIPTION:
Troy Sayer - State Farm Agent you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
RESPONSIBILITIES:
Troy Sayer - State Farm Agent you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers regarding insurance products and policies.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use customer focused, needs based, review process to education customers about insurance options.
- Use exemplary communication and problem-solving skills to efficiently meet the needs of customers while promoting the development of our business.
- Maintain a strong work ethic with a total commitment to success each and every day.
- Work alongside your agency’s team to ensure successful long-lasting customer relations.
QUALIFICATIONS:
- Dedicated to personalized customer service for our customers, focusing on needs based service focus..
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Ability to multi-task, problem solve, and manage individual workflow.
- Ability to effectively relate to a customer and their individual needs
- Ability to successfully obtain a Property & Casualty license and Life/Health license.
BENEFITS:
- Hourly plus commission/bonus
- Paid Time Off (for vacation and personal/sick days)
- Health benefits
- Retirement benefits available - individual & group with options.
- Growth potential/Opportunity for advancement within my office
- Licensing reimbursement after successful completion
- Signing bonus for pre-licensed professionals
Compensation: $18.00 - $21.00 per hour
Are You Driven & Ambitious?
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in Eagle River, on the Old Glenn Hwy (across from Chevron ) .
- I have been a State Farm agent since 2000.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- I am a second generation State Farm agent.
- I am a proud graduate of UAA with advanced education & training in Finance and Business.
- We have 50 years of combined insurance experience in our office.
- Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, and Crystal Excellence Award
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none